Last updated: July 22, 2024
Introduction
This policy covers the information we collect when you use our product. If you do not agree with this policy, please do not access or use our services.
1. What Information We Collect
Information Through Usage of the Product:
We collect certain usage data, along with the name and email of users, to improve product quality. This usage data never includes customer-sensitive information such as user queries, search results, document contents, or any document metadata. Examples of usage data include searches per day, the number of result clicks, clicks broken out by data sources (e.g., Drive, Confluence, etc.), and search latency.
Information You Provide via User Feedback or Support Channels:
When a user sends us specific feedback through the product, we collect their name and work email address to contact them for any necessary follow-ups.
Device and Connection Information:
We collect anonymized aggregated information about the computer operating system and browser type. We collect approximate locations across all users.
Email Usage Within the Product:
We collect email addresses to create and manage user accounts, facilitate communication, and provide a personalised experience within our web application. Email addresses are used to verify user identity during account creation and login, send account-related notifications, and recover lost passwords.We use email addresses to communicate important updates, respond to user inquiries, and send notifications about changes to our services
2. How We Use the Information We Collect
To Improve the Product:
Our only goal is to make the product as valuable for our users as possible. Our product team uses the information to track the usage of the different features in the product and prioritize future development.
3. How We Share the Information We Collect
Sharing with Our Product Team:
The members of our product team will have access to the anonymized metrics above. Specific Skill n Depth team members who are corresponding with a user after receiving user feedback will have access to name and email to follow up appropriately.
Sharing with Third Parties:
We do not sell any information to third parties. We share information with certain third parties (Google Analytics) that help us operate and improve our service.
4. Data Storage and Security
Where is the Data Stored?
We store the usage data inside an encrypted database, inaccessible from the internet. We utilise server hosting in Switzerland and in Germany, depending on the user’s location.
What Security Measures Are in Place to Protect the Data?
Skill n Depth operates within secure, isolated environments to keep data confidential. Data is encrypted in transit, ensuring protection. Comprehensive privacy controls offer full visibility and control over user data.
How Long is the Data Retained?
Usage data is kept for 9 months. No other data is kept.
Access and Update Your Information:
Our services allow you to find certain information about you from within Skill n Depth. For example, you can search for your name in the tool to find information from the various data sources that we index.
5. User Rights
What Rights Do Users Have Regarding Their Data?
You have the right to object to our use of your information, to request the deletion or restriction of your information. If you no longer wish to use our services, you will be able to deactivate or delete your account. If you are unable to delete or deactivate your account through your account settings, please contact us through email or the product feedback feature. If you deactivate your account, your information remains but will not be visible to other users. If you delete your account, all your data will be deleted and will no longer be accessible.
How Can Users Exercise These Rights?
If you would like to request to delete your data, please contact us at support@skillndepth.com
6. Cookies and Tracking
Does Skill n Depth Use Cookies or Other Tracking Technologies?
We use third-party analytics services (Google Analytics) to store certain non-sensitive usage metrics. In Google Analytics, the information is stored in an anonymized form.
7. Legal Compliance
Are There Specific Legal Regulations that Skill n Depth Complies With?
Skill n Depth is fully compliant with GDPR.
8. Changes to the Privacy Policy
How Will Users Be Informed About Changes to the Privacy Policy?
Users will be informed via email.
9. Contact Information
Who Should Users Contact If They Have Questions or Concerns About the Privacy Policy?
Please contact us at support@skillndepth.com
10. Opt Out of Communication
How Can Users Opt Out of Communication?
We will occasionally send emails with product updates or related information. You can opt out of receiving those emails through the unsubscribe link.